12win88 Privacy Policy – Malaysian Member Data Protection

12win88 is an online sports betting and casino platform operating in Malaysia. As a responsible platform operator, we take our obligations seriously under Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

This Privacy Policy applies to all individuals who:

• Creating an account on the platform 12win88
• Using any service or feature on the website https://12win88.best
• Contacting the support team 12win88 through any channel
• Participating in any promotion or membership programme 12win88

This Policy does not apply to third-party websites that may be linked from our platform. We encourage you to read the privacy policies of those websites separately.

12win88 collects several categories of personal data in order to provide safe, high-quality services to our Malaysian members. Below is a full breakdown of the data we collect:

Account Registration Data:

• A username of your own choosing
• A valid Malaysian mobile number for SMS verification
• Email address (if provided)
• Passwords in encrypted form — we do not store passwords in plain text
• Date of birth for age verification (18 years and above)

Financial Transaction Data:

• Deposit history via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks)
• Withdrawal history to your Malaysian bank account or e-wallet
• Transaction reference numbers for record-keeping and dispute resolution
• Account balance and betting history

Platform Usage Data:

• The IP address of your device at the time of login
• Device type, operating system and web browser used
• Activity logs — pages visited, session duration and game types played
• Cookie information as described in Section 6

Identity Verification Data (if required):

• A copy of your Malaysian identity card (MyKad) or passport for identity verification on large withdrawals
• Proof of address (such as a recent utility bill) where required for regulatory compliance

12win88 using your personal data for the following purposes, all of which are directly related to the delivery of our platform services:

Account Management & Security:

• Creating and maintaining your account 12win88 yours
• Verifying your identity during login and significant transactions
• Detecting and preventing unauthorised access, fraud and platform abuse
• Ensuring each member holds only one active account

Transaction Processing:

• Processing your deposits via your chosen Malaysian payment method
• Transferring winnings to your Malaysian bank account or e-wallet
• Resolving any disputes relating to transactions
• Providing transaction records for your reference

Customer Support:

• Responding to enquiries and resolving issues you raise with the support team 12win88
• Contacting you about your account if there is a security issue that requires your attention
• Sending important service-related notifications, including updates to terms and policies

Platform Improvement:

• Analysing usage patterns on an aggregated basis (without identifying individuals) to improve the platform's interface and user experience 12win88
• Testing and developing new features based on the needs of Malaysian members

Promotional Communications (with your consent):

• Sending information about bonuses, promotions and special offers 12win88 if you have consented to receiving such communications
• You can opt out of receiving promotional communications at any time through your account settings or by contacting us

12win88 does not sell, rent or trade members' personal data to any third party for marketing or other commercial purposes. Data sharing with third parties only occurs in the following limited and controlled situations:

• Payment Processors: Transaction data required is shared with payment gateway providers that handle Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX transactions. These processors are bound by strict confidentiality agreements and receive only the minimum data necessary to process each transaction.
• Game Software Providers: Game session data required is shared with our live casino and slots game providers to ensure a smooth and fair gaming experience. This sharing is limited strictly to the technical data necessary.
• Legal Authorities: 12win88 will disclose personal data where required to do so by Malaysian law, court order or direction from a competent regulatory authority. In such situations, we will notify you in advance where the law permits.
• Fraud Prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with fraud prevention agencies or the appropriate authorities to protect the interests of the platform and its members.

12win88 continuously invests in security infrastructure to ensure members' personal data remains protected at all times. Below are the key security layers we employ:

• 256-bit SSL Encryption: All communication between your browser and the 12win88 is encrypted using 256-bit SSL encryption — the same standard used by leading banks in Malaysia. This means your data cannot be read even if intercepted by a third party.
• Password Encryption: Your account password is never stored in plain text. We use a strong one-way hashing algorithm, meaning even our own team cannot view your password.
• Fund Segregation: Member funds are held in financial accounts fully segregated from the company's operating accounts. This keeps your money protected even in the event of financial difficulties on the platform's end.
• 24/7 Monitoring: System 12win88 is continuously monitored to detect any suspicious activity, intrusion attempts, or security anomalies. Our security team responds to threats in real time.
• Internal Access Controls: Staff access to member data is strictly governed by a need-to-know principle — only staff who require specific data to perform their duties are permitted to access it, and all access is recorded.
• Regular Security Testing: Platform 12win88 undergoes regular penetration testing and security audits conducted by independent cybersecurity experts to identify and address any vulnerabilities.

While we take all reasonable steps to protect your data, no online system is 100% secure. We encourage you to take personal protective measures as well, such as using a strong password, not sharing your login credentials, and avoiding access to your account over unsecured public networks.

Platform 12win88 uses cookies and similar technologies to enhance your user experience. Below are the types of cookies we use and their purposes:

• Essential Cookies: These cookies are required for the platform to function properly. They include login session cookies that keep you signed in as you browse the platform 12win88, and security cookies that help protect your account. These cookies cannot be disabled without affecting the core functionality of the platform.
• Performance Cookies: These cookies collect information about how you use the platform 12win88 — which pages are visited most frequently, error messages encountered and so on — to help us improve our services. All information collected is aggregated and does not identify you personally.
• Functional Cookies: These cookies allow the platform to remember your preferences such as interface language, region and display settings, providing a more personalised experience each time you visit 12win88.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the platform 12win88 including the ability to log in. Most modern browsers allow you to view, delete and manage stored cookies through their settings menu.

As a member 12win88, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:

• Right to Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
• Right of Rectification: If any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. You can also update basic information such as your phone number and email address directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data when it is no longer needed for the purpose it was collected, subject to any applicable legal retention obligations.
• Right to Restriction of Processing: In certain circumstances, you may ask us to limit how we process your data — for example, while you are disputing the accuracy of the data or the legitimacy of the processing.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. Once your objection is received, we will cease processing your data for that purpose immediately.
• Data Portability Right: You may request your personal data in a machine-readable format for transfer to another service where applicable.

To submit any request relating to your data rights, please contact us by email at support@12win88.best with the subject line "Personal Data Rights Request". Include your username and registered phone number for identity verification. We are committed to processing all requests within 14 business days.

12win88 retaining your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. The following outlines our data retention guidelines:

• Active Account Data: For as long as your account remains active on 12win88, your registration and profile data will be retained to ensure uninterrupted access to the platform.
• Financial Transaction Data: Deposit and withdrawal records are retained for a minimum of seven years following each transaction, in line with applicable financial compliance and anti-money laundering requirements.
• Support Communication Logs: History of conversations with the support team 12win88 retained for two years for service quality and recurring dispute resolution purposes.
• Data After Account Closure: When an account is closed at a member's request, personal data that is no longer required will be deleted within 90 days. Data that must be retained for legal purposes will be separated and secured until the applicable retention requirement expires.

Once the retention period expires, data is securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to any individual. The data deletion process is periodically audited to ensure compliance with our procedures.

Platform 12win88 is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Measures we take to prevent minors from accessing the platform:

• All registrants are required to confirm that they are 18 years of age or older during the registration process
• Phone number verification via SMS ensures every account is linked to a legitimate personal device
• An additional age verification process may be requested at the time of your first withdrawal
• Any account suspected of belonging to a minor will be suspended immediately pending investigation

If you have reason to believe that someone under the age of 18 has registered an account on 12win88, please notify us immediately by email at support@12win88.best. We will take prompt action to investigate, close the account in question and delete all associated data.

If you have any questions, concerns or requests regarding this Privacy Policy or how 12win88 handles your personal data, please contact us through the following channels:

• Privacy Email: support@12win88.best — for official requests relating to data rights, privacy complaints or policy enquiries. Please include the subject line "Privacy Enquiry" in your email.
• 24/7 Live Chat: For general and urgent enquiries related to privacy and account security, our Malay-speaking support team is available via live chat within the platform 12win88 at all times.

We are committed to:

• Acknowledging receipt of all privacy-related requests within 2 business days
• Resolving data rights requests (access, correction, deletion) within 14 business days
• Responding to general privacy policy enquiries within 5 business days
• Notify you within 72 hours should any data breach occur that affects your personal information

12win88 continuously strive to improve our privacy practices. Your feedback on this Privacy Policy is valued and will be taken into consideration in our future policy reviews. We regard the trust of every Malaysian member as a responsibility we do not take lightly — and a clear, transparent, enforceable privacy policy is a core part of that commitment.